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We're here to answer all your questions and help plan your next adventure.
Location
Perafita, Porto 4455-586
Rua Antero de Quental 100, sala 107 Apartado 5103
Frequently Asked Questions
+ What is Iberia Epic Tours?
Iberia Epic Tours is an agency specialized in authentic experiences and personalized tours in the Iberian Peninsula, offering trips in Spain, Portugal, and selected destinations, focusing on culture, gastronomy, nature, and local experiences.
+ What types of tours do you offer?
We offer private tours, small group tours, day trips, multi-day itineraries, gastronomic experiences, wine tours, hiking and nature tours, cultural and historical tours, and personalized experiences.
+ Can I customize my itinerary?
Yes. We create fully customized itineraries according to your interests, budget, dates, and travel pace.
+ Are the tours private?
Most of our services are private, providing greater comfort, flexibility, and an exclusive experience.
+ In which languages are the tours conducted?
Our guides can assist clients in Portuguese, Spanish, and English. Other languages are subject to availability.
+ Is transportation included?
It depends on the chosen tour. Many of our programs include private transportation in comfortable, air-conditioned vehicles. Always check the details of the experience.
+ What is included in the price?
Normally, the price may include a specialized guide, transportation (when indicated), entrance fees to monuments (when specified), tastings or meals (when mentioned), and assistance throughout the experience. Each tour presents a detailed list of what is included.
+ What is not included?
Unless otherwise stated, flights, travel insurance, personal expenses, tips, and meals not mentioned are normally not included.
+ How can I book?
You can book directly through our website or contact us via email or WhatsApp for personalized assistance.
+ What payment methods are accepted?
We accept payments by credit card, bank transfer, and other electronic methods available during the booking process.
+ What is the cancellation policy?
Cancellation conditions vary depending on the type of experience. We recommend checking the Terms and Conditions before confirming your booking.
+ Can I change my booking?
Whenever possible, we will do our best to accommodate changes. These are subject to availability and the terms of the booking.
+ Are the tours suitable for children?
Yes. Many of our experiences are suitable for families. Please let us know the ages of the children so we can recommend the most appropriate program.
+ Can I travel alone?
Of course. We frequently welcome solo travelers and can recommend private experiences or small groups.
+ Is travel insurance required?
We strongly recommend that all travelers have travel insurance that covers medical assistance, cancellations, and other unforeseen events.
+ How do I know the difficulty level of the tour?
Each experience includes a detailed description indicating the physical difficulty level, duration, and specific requirements.
+ What should I bring for the tour?
We recommend comfortable footwear, clothing suitable for the season, water, sun protection, a hat, a camera, and identification documents.
+ What happens if the weather is bad?
Some activities may be adjusted or rescheduled for safety reasons. We will always contact you if it is necessary to change the program.
+ Can I book for groups or companies?
Yes. We organize trips for families, groups of friends, companies, incentives, and corporate events.
+ How can I contact Iberia Epic Tours?
You can contact us through email, phone, or WhatsApp. Our team will be happy to help you plan an unforgettable trip.